HVAC Repair
Converzaq distinguishes no-cool emergencies from weak airflow diagnostics, captures brand and age, and scores Hot leads for your repair dispatchers.
Fix what's broken
A homeowner with a tripped capacitor does not want a 30-minute conversation about new SEER ratings—they want to know if someone can come today and what the diagnostic fee is.
Weak airflow calls get logged as generic AC problems. Without asking whether all vents are affected, dispatch sends a sales rep instead of a duct tech.
Warranty repair callbacks need model and install date. Missing that on intake means the tech arrives without RMA context.
Symptom-first triage for service trucks.
No-cool, no-heat, weak air, noise, or won't start.
Age, brand, last service if known.
Diagnostic fee, same-day rules, brands serviced.
Total comfort loss in extreme weather ranks Hot.
Dispatcher confirms truck and fee expectations.
Does not diagnose parts over phone—collects symptoms for technicians.
Service-aligned answers.
Techs roll with context.
No-cool vs noise changes priority and parts.
Repair vs replace talk and parts availability.
Helps phone triage before arrival.
Warranty and callback identification.
Use approved repair-vs-replace language—no guaranteed savings on new units.
An example hvac repair opportunity your team would see in Converzaq.
Outdoor fan hums but no cold air. Caller accepts diagnostic fee per KB. Brand captured.
Next step: Repair dispatcher assigns nearest tech with common parts.
Fees, brands, and triage scripts.
Heat wave calls; diagnostic chats from work.
Afternoon no-cool chat becomes same-day diagnostic slot request.
Learn more →Repair queue sorted by total comfort loss.
Learn more →Dropped diagnostic calls save symptom notes.
Repair dispatch manual callback.
Problem: Volume spike.
Converzaq: Total failure triage.
Outcome: Hot repair list.
Problem: Similar symptoms.
Converzaq: Brand capture.
Outcome: Parts on truck.
Problem: Old unit anxiety.
Converzaq: KB balanced guidance.
Outcome: Customer expects diagnostic first.
Problem: Missing install info.
Converzaq: Install date questions.
Outcome: Tech arrives with RMA context.
Symptoms only—technicians diagnose on site.
Train on diagnostic policies, triage repair leads, and roll trucks informed.
Your customers are already visiting and calling. Give them an immediate response — and give your team a qualified lead.
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