Converzaq ("Converzaq", "we", "us", or "our") provides software that helps businesses use AI-powered voice and chat agents to communicate with customers, capture leads, and manage conversations.
This Privacy Policy explains how we collect and use personal information when you use our website, application, and services.
1. Information We Collect
Depending on how you use Converzaq, we may collect:
Account and business information
- Name
- Email address
- Business name
- Business website
- Phone number
- Account and login information
- Business information used to configure your AI agent
Customer and conversation information
When a business uses Converzaq to communicate with its customers, the service may process information provided during those conversations, including:
- Names and contact details
- Chat messages
- Voice conversations
- Call recordings, where enabled
- Transcripts
- Project requirements
- Budget and timeline information
- AI-generated summaries and lead qualification information
The information processed depends on how the business configures and uses the service and what a customer chooses to provide.
Technical information
We may automatically collect information such as:
- IP address
- Browser and device information
- Usage and diagnostic information
- Log data
- Information about how you interact with our website and services
2. How We Use Information
We use information to:
- Provide and operate Converzaq
- Create and configure AI agents
- Process voice and chat conversations
- Capture and organize leads
- Generate summaries and qualification information
- Provide analytics and notifications
- Process payments and manage subscriptions
- Provide customer support
- Maintain and improve the service
- Detect fraud, abuse, and security issues
- Comply with legal obligations
3. Customer Data Processed on Behalf of Businesses
When a business uses Converzaq to process information about its customers or website visitors, the business generally determines what information is collected and why.
Converzaq processes that information to provide the service on the business's instructions.
Businesses using Converzaq are responsible for ensuring that their use of the service complies with applicable privacy, data protection, marketing, and communications laws.
4. AI Processing
Converzaq uses artificial intelligence to generate responses and process information.
AI-generated outputs may include responses, summaries, lead qualification, and other information derived from conversations.
AI-generated outputs may not always be accurate. Businesses should review and use appropriate judgment when relying on AI-generated information.
5. Voice Calls and Recordings
Depending on the configuration of the service, calls may be processed, transcribed, or recorded.
Businesses are responsible for providing any notices and obtaining any consents required by applicable law before recording or processing communications.
6. Service Providers
We use third-party service providers to help operate Converzaq. These providers may support services such as hosting, databases, AI processing, voice communication, payment processing, authentication, analytics, and other infrastructure.
We share information with service providers only as reasonably necessary to provide, maintain, secure, and improve the service.
We may also disclose information where required by law or where reasonably necessary to protect our rights, users, property, or the security of the service.
7. Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain business and account records, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and how the service is used.
8. Security
We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or other actions relating to your personal information.
To make a privacy request, contact us using the contact information provided below.
We may need to verify your identity before completing certain requests.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the date at the top of this page. Continued use of Converzaq after an updated policy becomes effective constitutes acceptance of the updated policy where permitted by law.