Drain Cleaning
Converzaq distinguishes main line backups from slow tub drains, flags sewage involvement, and routes commercial grease jobs separately from residential snaking.
Scope sets the truck
When every fixture gurgles, sending a hand snake on a small truck wastes a trip. Intake must ask how many drains are affected before promising timing and pricing band.
Recurring clogs need camera talk—not a third cheap snake. Without asking history, you treat chronic root intrusion like a one-off grease clog.
Restaurant grease backups during dinner service need commercial protocol and after-hours fees—not residential flat rates.
Scope-first qualification for drain techs.
Single vs multiple vs whole-house backup.
Contamination and urgency.
Recurrence, roots, grease, foreign objects.
Snake vs jet vs camera policy.
Hot for sewage main backups; Warm for slow drains.
Pricing only from published policies—main line jobs often need on-site diagnosis.
Scope-aware KB answers.
Right truck, right price band.
Main line vs branch clog.
Hot priority and PPE.
Camera/jetting conversation.
Grease protocol and access hours.
Discourage chemical cleaner use per your safety KB when appropriate.
An example drain cleaning opportunity your team would see in Converzaq.
Main line suspected. Prior snaking 6 months ago. Caller accepts main line pricing policy from KB.
Next step: Drain tech with main line equipment dispatched.
Services, pricing bands, safety.
Backups call; slow drains often chat.
Multiple fixture chat flagged Hot for main line truck.
Learn more →Dinner rush grease call gets commercial fee script.
Learn more →Abandoned scope chats retain fixture notes.
Drain coordinator manual follow-up.
Problem: Under-equipped truck.
Converzaq: Multi-fixture screening.
Outcome: Correct equipment dispatched.
Problem: Repeat snaking.
Converzaq: History questions.
Outcome: Camera consult offered on follow-up.
Problem: Residential pricing quoted.
Converzaq: Commercial path.
Outcome: Proper fees and crew.
Problem: Non-urgent volume.
Converzaq: Warm scheduling path.
Outcome: Emergency queue protected.
Policy bands from KB; firm price often after diagnosis.
Train on snaking, jetting, and camera policies, qualify backups, and protect emergency capacity.
Your customers are already visiting and calling. Give them an immediate response — and give your team a qualified lead.
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