Restoration
Converzaq captures loss type, active water flow, and insurance status from calls and website chat—Hot leads surface for immediate callback.
Minutes matter
When a supply line bursts at midnight, the homeowner calls three restoration companies. The first structured response wins the mitigation—and sets the trajectory for the whole claim.
Adjusters, property managers, and panicked homeowners all use different language for the same wet basement. Intake must capture source, spread, and whether power is safe before trucks roll for water mitigation or mold remediation work.
CAT events flood phones with duplicate calls from the same street. Without summaries grouped by storm damage zone, dispatchers callback the same neighbor twice while structural drying crews wait on another block.
Emergency triage, insurance context, scored for dispatch.
Water, fire, smoke, mold, or storm event.
Active flow, occupancy, utilities, safety.
Claim filed, carrier, adjuster assigned per your script.
Active losses rank Hot; stabilized inspections Warm.
Team confirms ETA and documentation steps.
Converzaq does not guarantee arrival times or adjuster outcomes—only structured intake.
Align with how your project managers explain the process.
Dispatch needs loss context before rolling trucks.
Category of water and fire paths differ.
Live losses get emergency routing.
Guides documentation and billing conversation.
May require evacuation guidance from KB.
Document safe customer steps—shutoff, electricity—in KB without DIY remediation advice.
An example restoration opportunity your team would see in Converzaq.
Caller reports ankle-deep water still entering. Insurance not yet filed. Needs immediate guidance and crew dispatch.
Next step: On-call PM calls within minutes; dispatcher rolls extraction unit.
Process and certification answers must be accurate.
Emergencies call; property managers may start online.
2 a.m. chat during pipe burst becomes Hot with phone captured.
Learn more →CAT queue produces per-address summaries.
Learn more →Dropped emergency calls retain partial triage.
Dispatch follows up from saved partial records.
Problem: No CSR staffed.
Converzaq: Voice triage and Hot scoring.
Outcome: On-call sees prioritized losses.
Problem: Repeat adjuster questions.
Converzaq: KB explains your documentation.
Outcome: PMs spend less time on FAQs.
Problem: Multi-tenant complexity.
Converzaq: Captures units affected and contacts.
Outcome: Commercial coordinator informed.
Problem: Phone overload.
Converzaq: Structured summaries per caller.
Outcome: Dispatch batches by geography.
Only times explicitly documented in your knowledge base.
Train on your response policies, connect phone and web, and give dispatch Hot leads—not mystery voicemails.
Your customers are already visiting and calling. Give them an immediate response — and give your team a qualified lead.
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